WARRANTY

 

 

Manufacturer warrants to the original purchaser/homeowner (who is responsible for the purchase ) that the finish, when used under normal residential traffic conditions, will not wear through for a period of 25 years from the date of purchase. For commercial use, 5-year finish wear-through limited light commercial

warranty.

This warranty is given to the original retail purchaser only and is not transferable to other parties. It covers only approved product application as recommended.

All pre-installation guidelines, installation procedures, floor care, and maintenance must be in accordance with our instructions and the guidelines established by the National Wood Flooring Association (NWFA).

Manufacturer Inspection Rights and Claims

We shall be allowed a reasonable time to inspect any hardwood flooring product claimed to be defective. 

General Conditions

  •   The manufacturer’s liability under this warranty shall be limited to the actual replacement cost of material and reasonable labor only.

  •  Incidental or consequenal costs associated with the repair or replacement of a damaged flooring product are not our responsibility.

  •  New or replacement hardwood flooring required to settle a claim is not guaranteed to match the existing hardwood flooring or retailer display samples.

  •  The manufacturer is not responsible for matching the hardwood flooring to other wood products, such as cabinets, stair railings, trim, and moldings.

  •  No other warranties expressed or implied are made, including merchantability or fitness for any particular purpose.

  • Under no circumstances shall we be liable for loss or damage associated with special, indirect, incidental, or consequenal damages.

  •   No installer, retailer, agent, or employee of our company has the authority to increase or alter the obligations or limitations of this warranty.

  

This limited warranty is made subject to the following condions:

  •  The flooring must only be used indoors in residenal areas.

  • The surface wear must not have occurred as a result of incorrect maintenance or accidents such as damage caused by scratching, impact, and cutting.

  •  The surface wear must be readily visible (approximately 10% of the installed floor). Gloss reducon is not

    considered surface wear.

  •  We warrant that our products are free from manufacturing defects in lamination, milling, and assembly for as long as you own it.

  • Wood is a natural product; variations in its grain pattern, color,  texture and grade are normal and are not

    considered defects, and no warranty shall apply to those. The warranty will not apply to the natural color

    changes which occur in wood over time.

  • As a product of nature, hardwood flooring will continue to expand and contract through normal heating and non-heating seasons. Properly installed hardwood floors may consequently experience slight separation between boards at different times during the year. If such normal expansion and contraction occur, it is not covered by this manufacturer's warranty.

 

Warranty Exclusions

  •  Failure to perform required pre-installation on job site testing and preparation.

  • Failure to inspect and approve the hardwood flooring product prior to installaon.

  • Failure to install the hardwood flooring per manufacturer requirements and NWFA guidelines.

  •  Failure to remove excess flooring adhesive and/or tongue and groove glue during installaon.

  •  Failure to care for and maintain flooring per manufacturer requirements.

  •  Failure to maintain a consistent indoor temperature of 60°- 85° F and relative humidity levels of 35%-60% at all times for the life of the hardwood installation.

  •  Damages arising from accidents, negligence, abuse, or abnormal wear.

  • Damages due to water saturation or exposure to extreme heat, dryness, harsh chemicals, and industrial or

    cleaning products not for use with hardwood flooring.

  •  Damages due to the excessive ground or concrete moisture caused by natural weather condions, including but not limited to rainfall, hurricanes, tornadoes, flooding, and/or other natural disasters.

  •  Damages due to an earthquake or other shifting of the ground.

  •  Damages due to insect infestation after the product has left  the manufacturer.

  •  Damages due to improper flooring finish work, including but not limited to oil or stain applicaon, sanding, or

    refinishing after hardwood installation.

  •  Damages due to the use of adhesive or tape on the flooring surface.

  • Damages due to the use of harsh chemicals, including but not limited to, acetone, paint thinner, alcohol, or

    other cleaning products not suitable for hardwood floors.

  • Damages due to wet mopping, steam/steam cleaners, or power scrubbing machines.

  • Damages due to body lotion or cosmetic coming in contact with the flooring surface.

  • Scratches or stains caused by domesc pets or other animals.

  •  Alterations of the original manufactured product. These include alterations to the finish or not- factory-applied finishes, including but not limited to refinishing or recoating.

  • Mechanically fastened products against squeaking or popping sounds.

  • Floor color changes due to direct and indirect sunlight or other UV light exposure.

DISCLAIMER

This writing is the complete and exclusive statement of the Warranty, and is in lieu of all other express and/ or statutory warranties. No waiver or amendment shall be valid unless in writing and signed by an authorized representative of Vogue Parquet.